Data Protection

At Hearty Craft we are committed to protecting your privacy and this policy tells you how we use personal information collected at this site. By visiting, you are accepting and consenting to the practices described in this privacy notice. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the EU Privacy and Communications Directive, as well as EU General Data Protection Regulations once it comes into force).

Collection of Information

When you visit and/or register and/or shop on website (the "Website"), we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like and .com), your browser type, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.

We collect information about you for the following reasons:

  • To process your order
  • To offer you personalised service
  • To design new products
  • To administer this website
  • If you consent, to notify you of new products and special offers which may be of interest to you

You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the EU Privacy and Electronic Communications Regulations 2003 and EU General Data Protection Regulations 2018.

Cookie/Tracking Technology

We use HTTP Cookie technology to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. If you do not accept Cookies, you will be able to browse this website but you will not be able to register, use the shopping basket or other facilities, and place orders on this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Some of these services may be used to track your behaviour on other websites and we have no control over this.

Storage and Distribution of Information

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

Your Personal Information is stored on our servers in the UK. We will retain it for 7 years after your last financial transaction with us.

Your Personal Information may be disclosed to reputable third parties who will help process your order, such as payment processors, courier firms, and fulfilment companies.

We will not release your Personal Information to any company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

Email Communication

When registering an account with us, we will ask for your permission to notify you of new products and specal offers which may be of interest to you by email. You can change the permission at any point later by logging into your account on this website or writing us an email on

We will be sending you email updates regarding orders you made on our website regardless of the permission.

Privacy Contact Information

Please check back frequently to see any updates or changes to our privacy policy. If you have any questions, concerns, or comments about our privacy policy you may contact us using the following email address:

We reserve the right to make changes to this policy. Any changes to this policy will be posted on this page.

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