Terms & Conditions

These terms and conditions apply to use of the Hearty Craft Shop website available on the domain heartycraft.com and all its subdomains (the "Website"). By accessing the Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access the Website.

If you have any questions relating to these terms and conditions, please contact us before placing an order. You can contact us using the ‘Contact Us’ link below

1. Privacy Policy

Please review our Privacy Policy, which also governs your visit to the website. By accessing the website you agree to be bound by the terms of the policy.

2. Using the Website

You may access the Website for personal use, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website without express written consent from us.

You may create a hyperlink to the home page of the Website or any of the product and products category pages as long as the link does not portray Hearty Craft, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

3. Payment and Delivery Policy

Please review our Payments and Delivery Policy, which also governs your transactions with the website. By placing an order on the website you agree to be bound by the terms of the policy.

4. Returns Policy and Cancellations

If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt. We will organise replacement or refund including the cost of delivery.

If you receive an order and decide not to keep it, please notify us within 7 days of receipt of goods and return goods in their original condition within 14 days for a full refund. We would refund the cost of original delivery as well (except for the additional costs arising if you chose a type of delivery other than Royal Mail Second Class).  Please note, that in this case you will be responsible for returning the goods to Hearty Craft at your own risk and cost, therefore, we strongly recommend you use an insured delivery method.

The goods must be returned in a new re-saleable condition, otherwise we may make a deduction up to 50% of the original selling price from the reimbursement for loss in value as the result of unnecessary handling by you. We also reserve the right to refuse a refund if the goods were used and are not returned in a re-saleable condition (e.g. crumpled or wrinkled booklets, stained or torn silk ribbon).

We do not accept returns for items that are made to order. This includes solid cloured ribbons cut by meter, ribbon packs, and preordered embroidery kits.

You must prior to returning any goods received send us an email to info@heartycraft.com stating your name, a description of the goods or services concerned and the order number of the cancelled order. Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to the address provided by us in response to your email.

As soon as we receive the goods, we will issue the refund using the same payment method as you used for the initial transaction.

5. Payments Security

We do not process your payment information such as credit card numbers on the website, all payments are handled by PayPal. PayPal is an authorised partner of ours and it uses industry-standard encryption and data protection technologies to ensure the security of the transation. The website implements integration with PayPal in accordance with all security guidelines issued by PayPal, and does not take part in any transaction you may have with PayPal. We cannot accept liability for any losses in the unlikely event your transaction with PayPal gets intercepted or unauthorised party gets access to your PayPal account.

6. Liability

Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us. Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.

7. Our details

The Hearty Craft Shop website is owned and operated by:

Hearty Craft
APT 21349
Chynoweth House
Trevissome Park
Truro TR4 8UN

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